IT Executive

1 - 2 Years
Gurgaon

Job Description

1. Troubleshooting and performing deep level analysis for technical issues.

2. Analysis / Generation /Preparation of various type of system / service reports [ like :utilization , performance, maintenance etc.].

3. Repair and recover from hardware or software failures and inform to the reporting authority.

4. Address user tickets regarding hardware, software and networking

5. Walk customers through installing applications and computer peripherals

6. Ask targeted questions to diagnose problems

7. Guide users with simple, step-by-step instructions

8. Conduct remote troubleshooting

9. Test alternative pathways until you resolve an issue

10. Customize desktop applications to meet user needs

11. Record technical issues and solutions in logs

12. Direct unresolved issues to the next level of support personnel

13. Follow up with clients to ensure their systems are functional

14. Report customer feedback and potential product requests

Salary: INR 50,000 - 2,25,000 P.A.

Industry:Electricals / Switchgears

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:IT/Networking-Manager

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Vashi Electricals Pvt. Ltd.

Vashi Electricals Pvt. Ltd is the largest Channel Partner of reputed brands of Industrial Products in India.
Started in 1978 in a 400 sq ft office in a Mumbai suburb, Vashi Electricals has transitioned into a 2,00,000 sq ft state-of-the-art Operations & Logistic centre at Bhiwandi. The Company offers 17 World-Class brands under one roof and caters to the needs of 15,000+ customers on a national level.
Vashi Electricals has a presence in 12 locations in India. While a lot has changed in Vashi Electricals in the last 38 years, there is one thing that remains unchanged - the Company's passion for Customer Service and Commitment !!
View Contact Details+

Recruiter Name:Ms. Sugandha Sharma

Contact Company:Vashi Electricals Pvt. Ltd.

Telephone:9582632801

Email :hrnorth@vashielectricals.com

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